Twine Security, Inc.

SMS consent for new-hire sign-in texts

How Twine Security collects and records consent before Twine IT texts a new employee

1What the text is for

On an employee’s first day, Twine IT sends one text message with the temporary password for their company account. Their username arrives separately by email, so neither message works on its own. The employee chooses their own password at first sign-in. These texts are transactional only: no marketing, no promotions, and no messages to customers, prospects or purchased lists.

2How consent is collected

Before the start date, Twine’s HR team holds an onboarding call with each new employee. On that call, HR reads this script and asks for the employee’s mobile number:

• If the employee agrees, HR records it in Twine HR (our HR system) by ticking “Agreed to IT texts” next to the mobile number. The date and the person who recorded it are saved with the record.
• If the employee declines, no text is sent. The sign-in details go by email instead.
• The employee can change their mind at any time by replying STOP, or by telling HR or IT.

3The message

• Reply STOP: the number is removed and no further texts are sent.
• Reply HELP: “Twine Security IT: for help with your sign-in, email tomer@twinesecurity.com. Reply STOP to opt out.”
• Frequency: one message per new employee. Message and data rates may apply.

4Privacy

Mobile numbers are used only to send this sign-in text. They are not sold, and they are not shared with third parties or affiliates for marketing or promotional purposes. Numbers are stored encrypted in Twine HR. The password in the text is not kept after it is sent. Read our full privacy policy and terms.

5Contact

Tomer Levanon, IT Manager, Twine Security · tomer@twinesecurity.com
Twine Security, Inc., 1400 112th Ave SE, Bellevue, WA 98004, USA